Payment, Terms & Conditions
For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.
To ensure the well-being & maximum safety of both the client ‘s pet(s) and the pet’s carer we require all our clients to read, sign and follow our terms & conditions.
Legal /Service Request Documentation:
A signed Service Request form must be provided to your T.-Bones carer before service is provided for any period.
T.Bone’s Dog Walking & Pet Care Services (T. Bones) cannot service a home with “Visiting” pets that do not belong to the resident of the service site without a separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s).
The terms of this document apply to all the pets owned by the client, including any and all new pets that the client obtains on or after the date this document was signed.
Reservations & Payments:
A 50% deposit or payment in full is due at time of reservation to hold & confirm bookings. (This does not apply to direct debit clients.)
All Public Holidays & services required outside of business hours: A 40% surcharge will apply.
Sunday Services: A 20% surcharge will apply
Cancellations & Suspensions
Early returns and regular monthly services if cancelled prior to completion of commenced month are non-refundable. Canceled days can be rescheduled within the same month if booking availability.
Continuing services may be terminated by either party at any time with a minimum 14 days written prior notice or a cancellation fee of 50% of remaining booked services may apply.
Casual and random services incur a 50% cancellation fee if cancelled within 7 days of due commencement.
Public holiday services incur a 50% cancellation fee if cancelled within 14 days of due commencement.
Key Requirements & Fees:
It is the client’s responsibility to ensure the pet carer can gain easy entrance access to your pet during every service. It is the client’s responsibility to fix faulty locks, doors difficult to open and remove any obstruction to gate or house entry.
The client will be accountable and incur full locksmith fee if locksmith required to gain/regain access to your home to fix faulty locks, or no back up key is provided to sitter or no back up key left in a location on property.
Client Key Handover:
Clients are required to utilise an option below:
Deliver keys in person to T-Bone’s personnel
Deliver keys to locked letter box at Unit 13/25 Park Road, Five Dock Sydney 2046
Leave keys at informed location on pet owner’s premises.
If keys are required to be collected by pet carer or dropped off outside of these options, a call out fee of $30 may apply.
Property, Environment & Endangerment:
Clients are responsible for pet-proofing. T-Bones will not be responsible for the safety of any pet/s, or held liable for the death, injury, disappearance, or legal consequences of any pet.
T-Bones services may use their discretion to stop/suspend the service at any time that a pet poses a danger to the safety or health to itself or others. Clients will be contacted as soon as possible should this eventuate. Any charges incurred due to this situation are the client’s responsibility to pay for or reimburse T-Bones.
T-Bones is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of the Pet Carer. T-Bones is to be advised in advance of any expected visitors, however, if other individuals have access to a client’s home, or if the home is not properly secured by others during the service period, T-Bones is not responsible for any damage or loss.
The Pet Carer can and will only consider dogs that have been fully vaccinated, council registered, microchipped, socialised, have a non- aggressive behaviour and pets that have been de-sexed.
T-Bones reserves the right to refuse services during any weather conditions that can be or are at risk to either or both the animals and the carer during service (this includes thunder, lighting & strong wind gales).
Clients are to leave enough funds for T. Bones to purchase, replenishment pet supplies if required. For this service a $20.00 fee may apply.
If your pet requires medication T. Bone’s must be informed and it is the pet owner’s responsibility to ensure sufficient and non-expired medication is supplied during the service period.
Pet Owners are responsible for supplying up to date vaccination proof (cats require F3 & dog C5) or services may be suspended.
Emergency Veterinarian Services:
T- Bones is authorised by the client to seek any emergency veterinarian assistance needed during services at the cost of the client. Additional fee may apply.
This agreement permits T. Bone’s Dog Walking & Pet Care Services to accept all reservations and provide services without additional signed documents being required. T.-Bones reserves the right to amend these terms & conditions at any time.